Refund policy

Last updated: November 4, 2026

Please understand that as a small business we rely on happiness and joy at the point of purchase, every time. We are truly committed to our customers' satisfaction and want you to be happy. If you have a problem with your order and need to make a return or exchange within 14 days of confirmed delivery, please contact us at info@sunzisilks.com and we will make things right for you.

Exchanges, returns and refunds

  • We will gladly refund full-price items returned within 14 days of confirmed delivery for qualifying reasons.
  • There are no refunds on sale items, but we are happy to make an exchange for the right reasons.
  • Returned items must be unused, unworn and unaltered, in their original packaging with all tags attached. Any returned item that is damaged, worn or altered will not be accepted.
  • We cannot offer refunds on gift vouchers or gift cards.

Return shipping

You are responsible for the return postage costs for a refund or exchange. We recommend a registered, tracked mail service to ensure safe delivery, as Sunzi cannot be held responsible for returns lost or damaged in transit.

Your refund

Once we have received your return, we will let you know by email. Refunds are made to your original payment method and take effect within 2–4 business days of our receiving the returned products.

Faulty items

We understand it can happen! Any genuinely faulty item will of course be returned or exchanged, because we want you to feel confident in your purchase. To report and return a faulty item, please contact us at info@sunzisilks.com as soon as you receive your order. We will ask you for photos and any other proof needed to confirm the issue. Sunzi will reimburse any postage costs for a faulty item.

Cancellations

Changed your mind? To cancel your order, email us at info@sunzisilks.com with your order number, the items you want to cancel and your reason for cancelling. We will email you a confirmation of your cancelled order once we have reviewed your reason.

If your order has already been prepared and shipped, we can't cancel it, but we do offer a return service, which doesn't include the shipping costs.